About

Our Founder and Managing Member

Paul B. Gildenhorn is the Managing Member and Principal Consultant of Gildenhorn Alignment Performance Solutions, an independent consulting and training firm helping commercial fleets and fleet-service organizations strengthen operational and commercial performance.

Paul brings more than two decades of progressive leadership experience across commercial fleet services, customer engagement, national sales, go-to-market strategy, revenue growth, organizational development, and performance improvement. His fleet-industry experience includes emergency roadside service, managed maintenance, mobile and on-yard maintenance, vendor management, data-enabled service models, preventive-maintenance programs, and nationwide service networks supporting medium- and heavy-duty fleets.

During his career with FleetNet America by Cox Automotive, Paul held senior sales and customer-solutions leadership roles. His responsibilities included leading national account, inside-sales, and sales-operations teams; developing commercial strategies; building executive customer relationships; and aligning sales, marketing, operations, and service delivery around customer needs. He also contributed publicly to industry discussions about maintenance costs, fleet uptime, service-provider networks, technology, and customer communication.

Paul subsequently served as Executive Director of Customer Engagement for TopTech Fleet Solutions, part of Epika Fleet Services. In that role, he helped develop the company’s customer-engagement and sales-growth strategy for its technology-enabled fleet-maintenance and emergency-roadside solutions. His work included market development, needs assessment, proposal creation, strategic partnerships, customer feedback, commercial-process development, and cross-functional alignment.

His broader leadership experience includes senior roles in technology, operations, national account development, sales-team building, training, retail services, and channel management. Throughout his career, Paul has recruited, coached, and led sales organizations while working with executives, fleet leaders, service providers, distribution partners, and national customers.

Paul founded GAPS to bring together his experience in fleet maintenance, customer engagement, sales leadership, and organizational alignment. His approach examines four connected dimensions—Goals, Alignment, Performance, and Solutions—to help clients identify consequential performance gaps and translate recommendations into practical action.

Through GAPS, Paul provides independent fleet-maintenance assessments, downtime and maintenance-cost improvement support, fleet-service sales training, and executive implementation guidance.